star princess - family cruises new zealand

Length: 950ft Year: 2001
Beam: 118.00ft Bars/Lounges: 12
Crew: 1130 Gross Tonnage: 109,000
Gym: Yes Kids Club: Ages 3 -17
Onboard Currency: USD Passenger Capacity: 2,600
Show Lounge: Daily Shows Vessel: 4
Whirlpool Spas: 8 24-Hour Room Service
All Main Meals Included Anytime Dining
Art Auctions Coin Operated Laundry
Dance Classes Duty Free Shopping
Florist Guest Entertainers
Internet Facilities Jogging Track
Live Music Photographer
Quiet Library Security Safe in Cabin
Themed Party Nights  
Princess Cruises Star Princess new zealand family cruises
 

STAR PRINCESS INFORMATION

ABOUT PRINCESS CRUISES

Family Suite

Each suite is actually two self-contained staterooms interconnecting through a large living room which leads to an over sized private balcony. Each suite sleeps up to eight people.
 

Grand Suite with Balcony

Grand suite is extra spacious with a large balcony and panoramic views. It includes all the premium amenities of a suite with balcony plus the following upgrades: deluxe queen mattress, spacious sitting room with fireplace, hot tub, convertible double sofa bed, large walk-in closet, personal computer and tub equipped with whirlpool jets. Approximately 730 square feet, including balcony.
 

Interior Stateroom

Twin beds that make up into a queen-size bed. Refrigerator and TV. Spacious closet. Bathroom with shower. Approximately 160 square feet.
 

Mini-Suite With Balcony

Twin beds that make up into a queen-size bed. Separate sitting area with sofa bed and desk. Balcony. Two televisions. Refrigerator. Walk-in closet. Bath with tub and shower. Approximately 323 square feet, including balcony.
 

Obstructed Oceanview

Oceanview staterooms with partially or obstructed views are a great value. They feature a picture window providing natural light and added ambiance. You'll find them comfortable and welcoming with all the amenities of an interior stateroom.
 

Oceanview (2 portholes)

Twin beds that make up into a queen-size bed. 2 porthole windows. Refrigerator and TV. Spacious closet. Bathroom with shower. Approximately 168 square feet.
 

Oceanview Stateroom

Twin beds that make up into a queen-size bed. Picture window (categories E-HH obstructed). Refrigerator and TV. Spacious closet. Bathroom with shower. Approximately 168 square feet.
 

Oceanview with Balcony

Twin beds that make up into a queen-size bed. Balcony. Refrigerator and TV. Spacious closet and desk. Bathroom with shower. Approximately 214 to 257 square feet, including balcony.
 

Owner's Suite

  • Twin beds that make up into a queen-size bed. Separate sitting area with sofa bed and desk. Balcony. Two televisions. Refrigerator with wet bar. Walk-in closet. Bathroom with tub and shower. Approximately 591 square feet, including balcony.
 
 

Penthouse Suite

  • Twin beds that make up into a queen-size bed. Separate sitting area with sofa bed and desk. Balcony. Two televisions. Refrigerator with wet bar. Walk-in closet. Bathroom with tub and shower. Approximately 471 to 536 square feet, including balcony.
 

Vista Suite

  • Twin beds that make up into a queen-size bed. Separate sitting area with sofa bed and desk. Balcony. Two televisions. Refrigerator with wet bar. Walk-in closet. Bathroom with tub and shower. Approximately 502 square feet, including balcony.
 
 

Star Princess

Gala Deck 4
Star Princess Gala Deck 4 layout
Star Princess Decks
Please Select Deck

Star Princess Gala Deck 4 overview
 
Anytime Dining
  • Anytime dining is a fantastic feature on any Grand Class Princess Cruise ship. What this means is that you can dine with whom you like, when you like, and where you like in a choice of two different restaurants.
  • Da Vinci Dining Room
  • Michelangelo Dining Room

Located on Fiesta Deck 6 deck
Pacific Moon Dining Room
 
Casual Dining

Want to maximize your pool time and minimize your mealtime? Get a quick and satisfying bite whenever you like at our Casual Dining eateries, or get take-out and dine by the pool.

  • 24-hour dining in the Horizon Court
  • Wine bar
  • Lobby bar & patisserie
  • Ice cream bar
  • Poseidon's Pizzeria
  • Trident Grill (burgers & hot dogs)
  • Afternoon tea
  • 24-hour room service

Located on Lido Deck 14 deck
Santa Fe Dining Room Casual Dining
 
Specialty Dining - Balcony Dining
  • If you have booked a balcony cabin, why not make the most of the experience by having dining served to you on your balcony as the sun sets on the water. Bookings for this experience are essential. Cover charge applies.

Located on Lido Deck 14 deck
Balcony Dining
 
Specialty Dining - Sabatini's
  • Sabatini’s (Italian restaurant) is a signature restaurant onboard selected Princess ships. It is a truly memorable dining experience that you will not forget! Bookings are essential, as the restaurant usually books out. A cover charge of US$20 per person applies.

Located on Promenade Deck 7 deck
Sabatini's
 
Specialty Dining - Sterling Steakhouse
  • Sterling Steakhouse at Painted Desert is a signature restaurant onboard selected Princess ships.  A cover charge of US$15 per person applies.

Located on Promenade Deck 7 deck
Sterling Steakhouse
 
Traditional Dining
  • Traditional dining works with two different dinner sittings, named first and second dinner sitting. First dinner sitting starts at 6pm and the second dinner sitting starts at 8pm.

Located on Fiesta Deck 6 deck
International Dining Room
 

Casino

Atlantis Casino
  • The Grand Casino offers a wide variety of gaming machines and table games. The casino will not be open when in port.

Located on Fiesta Deck 6
Casino
 

Swimming

Calypso Reef and Pool (plus hot tubs)
  • Pool area with simulated coral reef, covered by a retractable crystal dome.

Located on Lido Deck 14
Calypso Reef and Pool Calypso Pool & Reef
 
Neptunes Reef & Pool (plus hot tubs)
  • At the main pool, Neptune's Reef, families and friends can laugh, splash, and horse around without a care in the world.

Located on Lido Deck 14
Neptunes Pool
 

Sports and Spa

Centre Court
  • Sports court for paddle tennis, volleyball and basketball with space for spectator seating.

Located on Sports Deck 16
Centre court
 
Digital Golf Simulators
  • Two golf simulators let passengers try their luck "playing" world famous golf courses.

Located on Sun Deck 15
Golf Simulator
 
Lotus Spa
  • No detail has been spared at the Lotus Spa--from the expert technicians garbed in Asian-inspired outfits to the couples mud room--making it one of the best spas on the high seas.

Located on Sun Deck 15
Lotus spa
 
Nine hole putting course
  • Nine hole mini golf course

Located on Sun Deck 15
Nine hole mini golf course
 

Shopping

Duty Free Boutiques
  • Duty Free boutique that sells jewelery, watches, accessories, liquor, and tobacco.

Located on Promenade Deck 7
Duty Free Boutiques
 

Live Music

Explorers Lounge
  • A lounge where Indiana Jones would feel at home, designed to evoke the wonders of the Far East and Africa. Entertainment includes cabaret acts, singers, magicians, comedians and dancing. Seats 298.

Located on Promenade Deck 7
Explorers Lounge
 

Stage Shows

Princess Theatre
  • The Princess Theatre offers two shows each evening, that change daily. The style of show can vary from a Los Vegas style show, guest entertainers, and comedians. There is always something for everyone.

Located on Promenade Deck 7
Princess Theatre
 
Vista Show Lounge
  • Memorabilia-filled cigar lounge and sports bar features satellite broadcasts of various sporting events, when available. Seats 43.

Located on Promenade Deck 7
Churchill Lounge
 

Bars and Lounges

Skywallkers NIghtclub
  • Boastion panoramic views form its vantag point 15 decks above the sea, Skywalkers Nightclub is the hottest spot to be after the sun goes down. Immerse yourself in the high-energy atmosphere and get into the groove while you senses are set abuzz by the state-of-the-art sound and lighting system.

Located on Sky Deck 17
Skywallkers nightculb
 
Wheelhouse Bar
  • P&O memorabilia decorates the nautically-themed Wheelhouse Bar, where the attentive staff is always ready to take your order.

Located on Promenade Deck 7
Wheelhouse Bar
 

Kids Club

Teen Centre
  • This ship's activities run the age-appropriate gamut for those under 18 - from Princess Pelicans (ages 3 to 7), and Shockwaves (ages 8-12), to Remix (ages 13-17).

Located on Sun Deck 15
teen centre
 

Star Princess Photos

Please click on any image to enlarge

Princess Cruises Star Princess new zealand family cruises
Star Princess
Princess Cruises Star Princess new zealand family cruises
 
Princess Cruises Star Princess new zealand family cruises
Oceanview Double With Balcony
Princess Cruises Star Princess new zealand family cruises
Grand Suite with Balcony
Princess Cruises Star Princess new zealand family cruises
Oceanview Double
Princess Cruises Star Princess new zealand family cruises
Oceanview Obstructed
Princess Cruises Star Princess new zealand family cruises
Interior Double
Princess Cruises Star Princess new zealand family cruises
Family Suite
Princess Cruises Star Princess new zealand family cruises
Oceanview(2 Portholes)
Princess Cruises Star Princess new zealand family cruises
Suit With Balcony
Princess Cruises Star Princess new zealand family cruises
Mini-Suit with Balcony
Princess Cruises Star Princess new zealand family cruises
Grand Suite with Balcony
Princess Cruises Star Princess new zealand family cruises
Interior Stateroom
Princess Cruises Star Princess new zealand family cruises
Mini-Suite With Balcony
Princess Cruises Star Princess new zealand family cruises
Oceanview (2 portholes)
Princess Cruises Star Princess new zealand family cruises
Oceanview Stateroom
Princess Cruises Star Princess new zealand family cruises
Oceanview with Balcony
Princess Cruises Star Princess new zealand family cruises
Obstructed Oceanview
Princess Cruises Star Princess new zealand family cruises
Suite with Balcony
Princess Cruises Star Princess new zealand family cruises
Nine hole mini golf course
Princess Cruises Star Princess new zealand family cruises
Casino
Princess Cruises Star Princess new zealand family cruises
Calypso Reef and Pool
Princess Cruises Star Princess new zealand family cruises
Calypso Pool & Reef
Princess Cruises Star Princess new zealand family cruises
Golf Simulator
Princess Cruises Star Princess new zealand family cruises
Centre court
Princess Cruises Star Princess new zealand family cruises
Balcony Dining
Princess Cruises Star Princess new zealand family cruises
Sterling Steakhouse
Princess Cruises Star Princess new zealand family cruises
Princess Theatre
Princess Cruises Star Princess new zealand family cruises
Duty Free Boutiques
Princess Cruises Star Princess new zealand family cruises
Churchill Lounge
Princess Cruises Star Princess new zealand family cruises
teen centre
Princess Cruises Star Princess new zealand family cruises
Pacific Moon Dining Room
Princess Cruises Star Princess new zealand family cruises
Santa Fe Dining Room
Princess Cruises Star Princess new zealand family cruises
Wheelhouse Bar
Princess Cruises Star Princess new zealand family cruises
Sabatini's
Princess Cruises Star Princess new zealand family cruises
Neptunes Pool
Princess Cruises Star Princess new zealand family cruises
International Dining Room
Princess Cruises Star Princess new zealand family cruises
Casual Dining
Princess Cruises Star Princess new zealand family cruises
Explorers Lounge
Princess Cruises Star Princess new zealand family cruises
Lotus spa
Princess Cruises Star Princess new zealand family cruises
Skywallkers nightculb
 

TERMS AND CONDITIONS FOR THIS CRUISE

Princess Cruises Booking Conditions

Please note the terms and conditions listed below is a shorterned version. To view the full version (which you are bound by) please click here - http://www.princess.com/legal/passage_contract/index.jsp.

Introduction

These are the terms and conditions under which you book your cruise holiday and travel on any Princess Cruises product we sell you. You are bound by these terms and conditions, so it is important that you read them carefully.

We/Our/Us means Carnival plc, trading as Princess Cruises and, where the context permits, includes the Carrier. PCL means Princess Cruise Lines Ltd, a Bermudan company. Carrier means PCL, except for bookings on Sun Princess and Dawn Princess where Carrier means Carnival plc. In selling you cruises and issuing you tickets, Carnival plc acts as a sales agent for PCL, except for bookings on Sun Princess and Dawn Princess where Carnival plc acts as principal. For bookings on Sea Princess cruises departing and returning to Australia, Carrier means Carnival plc and Carnival plc acts as principal in selling and issuing your tickets.

You are entering into this contract with Carnival plc trading as Princess Cruises®, ARBN 107 998 443.

Certain laws such as the Competition and Consumer Act 2010 (Cth) and any applicable state based consumer legislation (from here known as 'consumer laws'), are in place for your protection. They are designed to ensure the services provided by us (and, where applicable, the Carrier), are provided with due care and skill and are reasonably fit for a cruise holiday. These 'Terms & Conditions' do not alter any protection given to you by consumer laws.

All prices are correct at the time of publication and are quoted in Australian dollars, unless otherwise noted.

Bookings

Each stateroom booked represents an individual booking and can accommodate between one (1) and four (4) passengers, depending on the stateroom configuration. Each booking will be allocated a unique booking number.

Your agreement with us

When you first make a payment towards your cruise holiday, you represent that you have the authority from all passengers on your booking(s), to accept our 'Terms & Conditions' on their behalf. Parents/Legal Guardians accept the 'Terms & Conditions' on behalf of their children, including those who travel in a separate stateroom. Once we have received a payment on a booking, an agreement on these 'Terms & Conditions' becomes effective between all passengers on the booking(s), Carnival plc and, where applicable, the Carrier.

Payments

Once you have decided on your holiday, we will need a deposit to secure your booking. It is essential that deposits are received by us within three (3) days from when the booking is made. If payment is not received within this time, your booking will be automatically cancelled.

On some cruises, the deposit may be required on the day of booking or within 1-3 days of making the booking, as controlled by Princess cruises.

It is essential that you make final payment by the due date and in accordance with the type of fare you have purchased. If payment is not received by the due date, bookings will be automatically cancelled and our 'Cancellation & Refunds' policy will apply. From time to time, we may release promotional fares that have different payment conditions. Please ensure you check the payment conditions at time of booking.

If you are making a booking within the 'Final Payment Due' period of your selected cruise, full payment is required at the time of booking.

Cruise Tickets

After you have paid your deposit, we will give you instructions to complete an online check-in “Cruise Personaliser” via the Princess cruises website. You will be required to enter in your passport information and nominate an emergency contact person.
Upon completion Princess cruises will will release the tickets on the Cruise Personaliser and we will post these out to you in due course (within 40 days of your departure).

If this is not completed there will be delays with your documentation.

Please ensure you let us know if your postal address has changed.

Waitlist Bookings

If your requested cruise or stateroom category is unavailable, you can choose to create a 'waitlist booking'. This means that if your requested cruise or stateroom category becomes available, you will be sent a 'waitlist match' via email. Once sent, you have until the end of the following business day to accept the booking. If accepted, your booking will be subject to our normal Payments and Cancellations & Refunds policies outlined below. There is no deposit required for passengers who already have a booking and would like to waitlist for a different stateroom category on any cruise. For a waitlist only booking a deposit of $200 per booking is required. If your waitlist is accepted the waitlist deposit paid will contribute to your booking deposit. If you do not accept the waitlist match, or a waitlist match does not become available, the waitlist deposit is fully refundable.

Travel Insurance

We strongly recommend you purchase appropriate international travel insurance at the time you pay your deposit. If you do not purchase travel insurance, you may not be able to claim for any cancellation charges, medical costs, repatriation and other expenses that may arise if things do not go according to plan.

Cancellation & Refunds

Although we would love to see you onboard, we understand that plans can change. Should you need to cancel your booking, we ask that you notify your Travel Agent or our Cruise Contact Centre at your earliest convenience. The refunds or cancellation charges that will be payable depend on the amount of notice you give us, as follows:

Sailings 6 days and less

Days Prior to Departure

Cancellation Charge

60 days or more

Full refund*

59-45 days

Deposit amount^*

44 – 29 days

50% of total fare^*

28 – 15 days

75% of total fare^*

14 days or less

100% of total fare

Cruises between 7 to 29 nights (incl. World Cruise Segments)

Days Prior to Departure

Cancellation Charge

181 days or more

Full refund*

180 – 75 days

Deposit amount^*

74 – 43 days

25% of total fare^*

42 – 15 days

50% of total fare^*

14 days or less

100% of total fare

Cruises 30 nights or more (incl. Full World cruise and World Cruise segments)

Days Prior to Departure

Cancellation Charge

181 days or more

Full refund*

180 – 90 days

Deposit amount^*

89 - 64 days

50% of total fare^*

63 - 43 days

75% of total fare^*

42 days or less

100% of total fare

Note: 'Total Fare' is the total amount payable to us for your booking.

Please note in instances where the deposit amount paid is higher than the 25%, 50% or 75% of the cruise fare, then the highest of the amounts is payable as the cancellation penalty.

^Any additional fees charged by airlines, hotels or transfer providers due to cancellations or changes, will also be passed on to the passengers.

* An additional Cruise Republic cancellation fee of $200.00 per cabin will apply.

For World Cruise (and World Cruise segments) bookings made under the ‘Onboard Sales Program’, any funds paid are fully refundable up until prior to the final payment date. After this time, standard cancellation charges apply.

Please note, promotional fares may have different cancellation and refund conditions. Please ensure you check these at time of booking.

Pack n Go / Flash Fare / Last Minute

Full payment is required at the time of booking

Cabins are on a Guarantee Status therefore no cabin number will be assigned at the time of booking. A cabin number will only be allocated closer to departure by Princess Cruises. Please refer to “Guarantee (GTY) Bookings.”

Fares are not combinable with any onboard credit promotion.

Fare is fully non refundable and non transferable.

Changing your cruise holiday

If you choose to change your booking to a different cruise, or to a different sector of a World Cruise, it will be considered as a cancellation of your original booking. In this instance, our cancellation charges, as per our 'Cancellation & Refunds' policy, will apply.

Your fare

Your fare is determined by the fare type, the number of passengers in your stateroom, its location on the ship, the amenities offered, port charges, government taxes, and any applicable airfares including taxes and fees, transfers and hotel accommodation.

Fare changes

Once booked, your fare is only subject to any increased taxes. You will be notified of this before it is added to your fare or to your onboard account.

Sometimes we will release promotional fares. These can be offered and withdrawn at any time. If after booking you decide to change to one of these promotional fares, you will need to cancel your existing booking and our 'Cancellation & Refunds' policy will apply.

Stateroom changes

When making a booking with a specific stateroom number, please advise us or your Travel Agent if you do not want your stateroom changed. This means that you will not be offered a complimentary upgrade to a higher priced category, if one was to become available. Please note that your stateroom can still be changed for operational reasons, including when the number of people booked in the cabin is less than the number of beds in the cabin.

In addition, when a booking is made and a specific cabin number is not selected (known as a 'Guarantee'), the cabin will be allocated at our discretion in the category booked, or a higher priced category, at a later date.

Fuel Supplement

We may elect to impose a fuel supplement at any time, in which case any additional fees will apply to new bookings only. The total price quoted to you at the time of booking will be inclusive of any applicable fuel supplement.

Booking Changes

Once you have made your booking, please check your invoice, 'Cruise Personaliser', or with your Travel Agent to ensure the details are correct.

Should you need to make changes to your booking the following administration fees will apply:

Changes/Requests

Our Fee

Spelling Correction (per person)

$0 ^

Replacement Passenger* (per person)

$25 ^

^ Please note however, that additional fees charged by airlines for any changes will be passed on to the passengers.

*One original passenger from the booking must always remain in the cabin. If all original passengers cancel / are replaced, the booking will be subject to applicable cancellation charges. If a cancelling passenger was the only person that qualified the booking for a promotional fare (eg. past passenger fare), additional and remaining passengers will no longer be entitled to this promotional fare. The booking will revert to a different fare and the remaining passengers will need to pay the difference in cost, if any. Changes can only be made up to 72 hours before departure.

Should you decide to upgrade/downgrade your cabin category or sailing date, any onboard credit benefits may drop.

Once you have paid a deposit against your cruise, any other changes made to the booking will incur an amendment fee of $50 plus any applicable fees set you by the cruise line.

Pregnancy

Passengers who are pregnant during their cruise are required to supply a physicians 'fit to travel' note, including your estimated due date, prior to embarkation. We are unable to accept any passengers who will have entered their 24th week, or later, of pregnancy by the end of the cruise.

Minimum age to travel

Sun Princess, Dawn Princess and Sea Princess cruises departing and returning to Australia -

To ensure there is suitable supervision, there needs to be at least one passenger 18 years or older in each stateroom. However, to accommodate families cruising together, children may occupy a separate stateroom to their parent/legal guardian, providing one child is 16 years or over.

For cruises departing from an Australian port between 1 November and 7 January, any passenger under 19 years of age on the day they board the cruise, must travel in the same stateroom as a responsible adult 19 years or older. In addition, from 8 January to 31 January, there is a limit on the number of passengers under 19 years of age who can travel unaccompanied. Once the limit is reached, a responsible adult 19 years or older must travel in the same stateroom. We can advise you at the time of booking whether the limit applies to your booking. The responsible adult is accountable for passengers under 19 years of age in their stateroom for the duration of the cruise, and the 'Rights of the Captain' will be applied to anyone who displays disruptive behaviour.

All other Princess Cruises® ships -

To ensure there is suitable supervision, there needs to be at least one passenger in each stateroom aged 21 years or older. In order to accommodate families cruising together, children may occupy a separate stateroom to their parent/legal guardian, providing one child is aged 16 or over.

Children & Teenagers

Children love to cruise and Princess Cruises welcomes them onboard. Due to limited neo-natal facilities onboard and at the destinations we visit, the following minimum ages apply:

Itinerary

Minimum age to travel

Alaska, Canada & New England, Caribbean, Mexican Riviera, Europe (excluding transatlantic voyages) and Panama Canal

6 months

All other itineraries

12 months

In addition, infants aged between six (6) months and three (3) years must remain with their parent/legal guardian at all times.

For the safety and enjoyment of all onboard, there are limits on the number of children and teenagers that can be carried within different age groups. The age of the passenger on the day they board the cruise, is the age we use for the entire holiday. We can advise you at the time of booking whether we are able to accept bookings for children on the cruise you have chosen.

Parents/Legal Guardians are responsible for children and teenagers at all times. If a child or teenager displays dangerous or disruptive behaviour, the 'Rights of the Captain' will be applied to both parent/legal guardian and child/teenager.

Children's access to pools and spas may be restricted and adult supervision is required.

Children Centres

Children less than three (3) years of age are welcome to use the Children Centres' facilities under the direct supervision of their parent/legal guardian. To attend the Children Centres without a parent/legal guardian, children need to be three (3) years of age or over and toilet trained.

Use of the Children Centres requires daily registration and entry is on a first-come-first-served basis as places are limited. On all ships, except Pacific Princess®, Royal Princess® and Ocean Princess®, group child minding for children three (3) to 12 years is available between 10pm and 1am only, for a charge.

Requirements to travel

Passports, visas, vaccinations and other travel documentation are your responsibility.

Without the necessary passport, visas and/or vaccinations local authorities may deny you boarding, prevent you from going ashore, issue a fine or deny the ship entry into the port. It is also your responsibility to ensure you have all the necessary documentation which permits you to travel. If you do not have all the necessary documentation, you may be denied boarding and no refunds will be given.

For international cruises (cruises that visit a foreign port), passports are required for all passengers and must be valid for a minimum of six (6) months beyond the date of the cruise return. In addition, travel on our cruises will not revalidate an Australian or New Zealand re-entry visa.

For domestic cruises (cruises that do not visit a foreign port), a valid passport or government issued photo identification is required (Queensland Proof of Age cards will not be accepted). For Australian passengers, a current Medicare card can be used for passengers under 18 years of age. For New Zealand passengers, an original or certified copy of the child's birth certificate or a school pass with photo will be accepted.

Alcohol & gambling

We are committed to the responsible service of alcohol. There may be times when we consider it appropriate to refuse the service of alcohol to a passenger for any reason. To consume alcohol or gamble onboard, the following minimum ages and corkage charges apply:

 

Sun Princess, Sea Princess Dawn Princess departures

All other Princess Cruises' departures

Minimum age

18 years

21 years

Corkage (per bottle)*

AUD20

USD15

*Corkage charges only apply to wines and/or champagne brought onboard and consumed in the dining room or alternative restaurants.

Government issued photo identification may be requested (Queensland Proof of Age cards will not be accepted).

On the day of embarkation, passengers over the minimum age may bring onboard one bottle of wine or champagne per person to celebrate. Any other alcohol purchased ashore will be collected at the gangway for safe keeping and will be returned to you on the last day of your cruise.

Your health

We care about the health and safety of our passengers. To assist, please advise us at the time of booking if you have any condition that requires medical attention, medication or special treatment. If you have a medical condition, we may ask you to complete a health questionnaire.

If a passenger has a condition that we decide may seriously affect the enjoyment, health or safety of themselves or any other person onboard, we can refuse or cancel a booking, where necessary. We will give reasonable consideration when reaching this decision and will advise you as soon as possible. As long as you have provided us with a completed health questionnaire with all relevant information about the condition, you will be entitled to a full refund if we cancel your booking on the basis of this condition.

Passengers that need assistance should always be accompanied by a carer to help with day to day activities as our crew and medical staff are unable to act as personal carers.

Onboard medical centre

The Princess Cruises' medical centres are staffed by fully registered and licensed doctors and nurses who are available 24 hours a day in case of an emergency. Our facilities are well equipped to deal with both minor injuries and most major medical conditions. Please note, our facilities are only for medical needs arising onboard and can not cater for treatments that you know you will require while on holiday.

We are not a healthcare provider and may not be held liable for the sickness, injury or death of any passenger arising from any advice, treatment, care, services or any omission by medical staff. These medical providers exercise their own medical judgement and expertise.

Onboard medical charges

All cruises on our ships are outside the scope of Australian Medicare, New Zealand Accident Compensation Corporation (ACC) and private health insurance. Consultations, treatments and medications are charged at private rates and must be paid by you and claimed through your travel insurance.

Ship & itinerary changes

We will do everything we reasonably can to make sure everything goes according to plan; however, sometimes changes can happen that may affect your holiday experience. This could include weather, mechanical difficulties, civil unrest or any other unforeseen circumstances.

In addition, we may charter all or part of the ship, or remove the ship from service where this becomes necessary. We may change the itinerary, ship or cancel the cruise due to operational or commercial requirements.

We will notify you of these changes as soon as we can. Where we cancel a cruise or make a significant change to the ports in your itinerary prior to departure, you will have the choice of:

  1. the new itinerary;

  2. an alternate sailing, subject to current fares and availability; or

  3. cancelling the cruise for a full refund of your fare paid.

Once your cruise has commenced, if we are required to change the itinerary or cancel the cruise due to safety, maritime law, severe weather or to protect human life or health, we are not required to provide any compensation, unless consumer laws provide otherwise. With this in mind, please do not make any important arrangements or meetings based on the proposed itinerary.

Rights of the Captain

If a passenger seriously affects the safety, well-being or enjoyment of themselves or any other person onboard, the Captain has the right to confine, sedate or disembark the passenger. In such cases, we are not responsible for any expenses including your return home. In addition, you will not be entitled to any refunds. While the Captain will always act reasonably in these circumstances, you accept that the safety, well-being and enjoyment of everyone onboard comes first.

Leaving the cruise early

If you are required, or choose, to leave the cruise for any reason (unless caused by our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose), we are not responsible for any expenses, including your return home. This also applies if you do not return to the ship in time for sailing after a port visit. If we assist you with any costs, you will need to repay us on your return. In addition, you will not be entitled to any refunds.

Legal Matters

In the unlikely event you have reason to take legal action, you agree to use all reasonable efforts to bring the issue to our attention as soon as possible.

This contract is governed by the laws in force in New South Wales. You agree that any action you bring against us will be brought in New South Wales.
You agree only to bring action against Carnival plc and not PCL or any of Carnival plc's other related bodies corporate as defined in the Corporations Act 2001 (Cth).
Where consumer laws and other laws permit us to exclude our liability, we will not be liable for:

  • loss of, or damage to, any luggage or other belongings

  • sickness, injury or death,

unless caused by our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose.

In addition, our liability will be reduced in proportion to any negligence or fault on your part.

Privacy

Privacy laws safeguard your personal details.

Personal Information

During the booking process and your cruise holiday, we ask for information about you. We collect this information so you receive the highest level of personalised service. After your holiday, your information is stored so we can inform you of any special offers or obtain feedback. If you do not wish to receive such offers or be contacted to provide feedback, please let us know. We may also be required to pass your information on to various third parties such as immigration officials, service providers and insurers.

If you consult the medical staff onboard, any information shared with them may be made available to relevant people within our own organisation and also externally to medical specialists, insurance providers and our professional advisors.

Security Cameras

For the safety and security of our passengers and crew, we use Closed Circuit Television (CCTV) to monitor and record public areas onboard all our ships. If necessary, this footage may be viewed by our own personnel, advisors and external parties with a relevant interest. We are not responsible for any consequences arising from the viewing or other use of this footage.

If you would like to access your personal information or obtain a copy of our Privacy Policy, please contact us on:
Email: privacy@princesscruises.com.au
Post: PO Box 2006 North Sydney, NSW, 2059 Australia

 

Sailings 6 days and less


Days Prior to Departure

Cancellation Charge

60 days or more

Full refund*

59-45 days

Deposit amount^*

44 – 29 days

50% of total fare^*

28 – 15 days

75% of total fare^*

14 days or less

100% of total fare

Cruises between 7 to 29 nights (incl. World Cruise Segments)


Days Prior to Departure

Cancellation Charge

181 days or more

Full refund*

180 – 75 days

Deposit amount^*

74 – 43 days

25% of total fare^*

42 – 15 days

50% of total fare^*

14 days or less

100% of total fare

Cruises 30 nights or more (incl. Full World cruise and World Cruise segments)


Days Prior to Departure

Cancellation Charge

181 days or more

Full refund*

180 – 90 days

Deposit amount^*

89 - 64 days

50% of total fare^*

63 - 43 days

75% of total fare^*

42 days or less

100% of total fare