msc orchestra - family cruises new zealand

Length: 964ft Year: 2007
Beam: 106.00ft Cruising speed: 23kn
Bars/Lounges: 14 Casino : 1
Crew: 1,054 Gross Tonnage: 92,409 tons
Onboard Currency: Euro Passenger Capacity: 3,223
Restaurants: 5 Shopping Areas: 10
SPA Baths: 2 Vessel: 4
24 Hour Cabin Service All Main Meals Included
Duty Free Shops Guest Entertainers
Gym Jogging Track
Library Live Music
Mini Golf Teen's Club
Tennis Court Wine Tasting Bar
MSC Cruises MSC Orchestra new zealand family cruises
 

MSC ORCHESTRA INFORMATION

ABOUT MSC CRUISES

Aurea Experience Balcony Cabin

  • 809 Balcony cabins approximately from 17 sq.m to 39 sq.m.(* This size range includes both standard cabins and cabins for guests with disabilities or reduced mobility,which are larger. )
  • Double bed that can be converted to two single beds (on request), except cabins for guests with disabilities or reduced mobility.(This does not apply to cabin 15025)
  • Air conditioning, bathroom with shower, interactive TV, telephone, wireless internet access (for a fee), mini bar, safe.

Exclusive Aurea Experience

In addition to all the features of ‘Bella’ and ‘Fantastica’, our ‘Aurea’ fares offer a series of relaxing benefits for body and soul.

  • Embark smoothly with priority boarding then relax in an elegant cabin where you’ll find a set of free wellbeing products as well as a complimentary bathrobe and slippers. Dine at the time of your choice in a reserved area of the restaurant, enjoying 24-hour unlimited drinks.*
  • Bask in the exclusivity of a private sun deck. Best of all, take advantage of a fantastic Spa package including a spa welcome cocktail, one massage of your choice from the spa menu, tanning shower, private wellness consultation and unrestricted use of the Thermal Area throughout your cruise (available only for adults). Set sail for pure relaxation.

* The drink package refers to Allegrissimo or More For Less (Starting from summer 2017 these packages will be re-named ALL-INCLUSIVE RESTAURANT & BAR DRINK PACKAGE and ALL-INCLUSIVE CLASSIC DRINK PACKAGE), following cruise destinations.

 

Aurea Experience Suite

  • 18 Suites with private balcony, approximately 31 m2.
  • Double bed that can be converted to two single beds (on request).
  • Air conditioning, spacious wardrobe, bathroom with bathtub, interactive TV, telephone, wireless internet access (for a fee), mini bar, safe.

Exclusive Aurea Experience

In addition to all the features of ‘Bella’ and ‘Fantastica’, our ‘Aurea’ fares offer a series of relaxing benefits for body and soul. 

  • Embark smoothly with priority boarding then relax in an elegant cabin where you’ll find a set of free wellbeing products as well as a complimentary bathrobe and slippers. Dine at the time of your choice in a reserved area of the restaurant, enjoying 24-hour unlimited drinks.*
  • Bask in the exclusivity of a private sun deck. Best of all, take advantage of a fantastic Spa package including a spa welcome cocktail, one massage of your choice from the spa menu, tanning shower, private wellness consultation and unrestricted use of the Thermal Area throughout your cruise (available only for adults). Set sail for pure relaxation.


* The drink package refers to Allegrissimo or More For Less (Starting from summer 2017 these packages will be re-named ALL-INCLUSIVE RESTAURANT & BAR DRINK PACKAGE and ALL-INCLUSIVE CLASSIC DRINK PACKAGE), following cruise destinations.

 

Bella Experience Balcony Cabin

  • 809 Balcony cabins approximately from 17 to 39 m2.(* This size range includes both standard cabins and cabins for guests with disabilities or reduced mobility,which are larger.)
  • Double bed that can be converted to two single beds (on request), except cabins for guests with disabilities or reduced mobility. (This does not apply to cabin 15025)
  • Air conditioning, bathroom with shower, interactive TV, telephone, wireless internet access (for a fee), mini bar, safe.

Bella Experience

  • Relax in a well-equipped cabin and enjoy the wide variety of superb facilities on board.
  • Request your preferred dinner sitting and spoil yourself with the delights of a gourmet buffet that’s open 20 hours a day.
  • Enjoy Broadway style entertainment and a packed programme of daily activities organised by MSC Cruises' multilingual team of friendly staff.
  • Take advantage of the pool, cutting-edge panoramic gym and open-air sports facilities to stay in shape.
  • You can even earn MSC Voyagers Club points so that you can enjoy even more benefits on your next cruise.
 

Bella Experience Inside Cabin

  • 275 Inside cabins approximately from 13 to 20 m2.(* This size range includes both standard cabins and cabins for guests with disabilities or reduced mobility, which are larger.)
  • Double bed that can be converted to two single beds (on request), except cabins for guests with disabilities or reduced mobility.
  • Air conditioning, bathroom with shower, interactive TV, telephone, wireless internet access (for a fee), mini bar, safe.

Bella Experience

  • Relax in a well-equipped cabin and enjoy the wide variety of superb facilities on board.
  • Request your preferred dinner sitting and spoil yourself with the delights of a gourmet buffet that’s open 20 hours a day.
  • Enjoy Broadway style entertainment and a packed programme of daily activities organised by MSC Cruises' multilingual team of friendly staff.
  • Take advantage of the pool, cutting-edge panoramic gym and open-air sports facilities to stay in shape.
  • You can even earn MSC Voyagers Club points so that you can enjoy even more benefits on your next cruise.
 

Bella Experience Obstructed View Cabin

  • 92 Outside with partial view cabins approximately from 16 to 17 m2. (This size range includes both standard cabins and cabins for guests with disabilities or reduced mobility, which are larger. )
  • Double bed that can be converted to two single beds (on request), except cabins for guests with disabilities or reduced mobility.
  • Air conditioning, bathroom with shower, interactive TV, telephone, wireless internet access (for a fee), mini bar, safe.

Bella Experience

  • Relax in a well-equipped cabin and enjoy the wide variety of superb facilities on board.
  • Request your preferred dinner sitting and spoil yourself with the delights of a gourmet buffet that’s open 20 hours a day.
  • Enjoy Broadway style entertainment and a packed programme of daily activities organised by MSC Cruises' multilingual team of friendly staff.
  • Take advantage of the pool, cutting-edge panoramic gym and open-air sports facilities to stay in shape.
  • You can even earn MSC Voyagers Club points so that you can enjoy even more benefits on your next cruise.

 

 

Fantastica Experience Balcony Cabin

  • 809 Balcony cabins approximately from 17 to 39 m2.(* This size range includes both standard cabins and cabins for guests with disabilities or reduced mobility,which are larger.)
  • Double bed that can be converted to two single beds (on request), except cabins for guests with disabilities or reduced mobility. (This does not apply to cabin 15025)
  • Air conditioning, bathroom with shower, interactive TV, telephone, wireless internet access (for a fee), mini bar, safe.

Fantastica Experience 

Fantastica Experience fares offer all the benefits of ‘Bella’ plus a variety of extra privileges.

  • Choose from prestigious cabins (including Super Family cabins where available) located on the upper decks, with easy access to lifts and lounges.
  • Make use of the freedom to change your booking details if necessary, including guest names and departure dates: even cancellation is flexible.
  • Enjoy 24-hour-a-day room service with free delivery and priority choice of dining times in the gourmet restaurants.
  • Have fun with organised activities for children including foreign language games and Master Chef cooking sessions with staff.
  • You can even earn MSC Voyagers Club points so that you can enjoy even more benefits on your next cruise.

 

 

Fantastica Experience Inside Cabin

  • 275 Inside cabins approximately from 13 to 20 m2.(* This size range includes both standard cabins and cabins for guests with disabilities or reduced mobility, which are larger.)
  • Double bed that can be converted to two single beds (on request), except cabins for guests with disabilities or reduced mobility.
  • Air conditioning, bathroom with shower, interactive TV, telephone, wireless internet access (for a fee), mini bar, safe.

Fantastica Experience 

Fantastica Experience fares offer all the benefits of ‘Bella’ plus a variety of extra privileges.

  • Choose from prestigious cabins (including Super Family cabins where available) located on the upper decks, with easy access to lifts and lounges.
  • Make use of the freedom to change your booking details if necessary, including guest names and departure dates: even cancellation is flexible.
  • Enjoy 24-hour-a-day room service with free delivery and priority choice of dining times in the gourmet restaurants.
  • Have fun with organised activities for children including foreign language games and Master Chef cooking sessions with staff.
  • You can even earn MSC Voyagers Club points so that you can enjoy even more benefits on your next cruise.

 

 

Fantastica Experience Ocean View Cabin

  • 81 Ocean View cabins approximately from 16 sq.m to 17 sq.m.(* This size range includes both standard cabins and cabins for guests with disabilities or reduced mobility, which are larger.)
  • Double bed that can be converted to two single beds (on request), except cabins for guests with disabilities or reduced mobility.
  • Air conditioning, bathroom with shower, interactive TV, telephone, wireless internet access (for a fee), mini bar, safe.

Fantastica Experience 

Fantastica Experience fares offer all the benefits of ‘Bella’ plus a variety of extra privileges.

  • Choose from prestigious cabins (including Super Family cabins where available) located on the upper decks, with easy access to lifts and lounges.
  • Make use of the freedom to change your booking details if necessary, including guest names and departure dates: even cancellation is flexible.
  • Enjoy 24-hour-a-day room service with free delivery and priority choice of dining times in the gourmet restaurants.
  • Have fun with organised activities for children including foreign language games and Master Chef cooking sessions with staff.
  • You can even earn MSC Voyagers Club points so that you can enjoy even more benefits on your next cruise.

 

 

Wellness Experience Balcony Cabin

  • Balcony cabins approximately from 17 sq.m to 39 sq.m.(* This size range includes both standard cabins and cabins for guests with disabilities or reduced mobility,which are larger. )
  • Double bed that can be converted into two single beds (on request).
  • Air conditioning, bathroom with shower, interactive TV, telephone, wireless internet access (for a fee), mini bar, safe.
  • Wellness Experience Powered By Technogym

    • Treat your body and soul to a unique wellness experience on an MSC cruise dedicated to health and fitness. The exclusive benefits of MSC Cruises Wellness Experience powered by Technogym include privileged access to dedicated, modern fitness equipment and amenities, a one-to-one health check-up with the MSC doctor and one-to-one Inbody analyser test with your personal Technogym-trained Master trainer, not forgetting a selection of fresh, healthy food and drink options.
    • Enjoy a personalised fitness program in various indoor and outdoor locations, supported by the Technogym Platform & App and take advantage of MSC Cruises exclusive shore activities dedicated to the care of your body. And finally, we’ve even included a laundry service for your gym gear, for a totally stress-free cruise.

    *This Experience will be available starting from Summer 2017

     

 

Wellness Experience Inside Cabin

  • 275 Inside cabins approximately from 13 to 20 m2.(* This size range includes both standard cabins and cabins for guests with disabilities or reduced mobility, which are larger.)
  • Double bed that can be converted to two single beds (on request), except cabins for guests with disabilities or reduced mobility.
  • Air conditioning, bathroom with shower, interactive TV, telephone, wireless internet access (for a fee), mini bar, safe.
  • Wellness Experience Powered By Technogym

    • Treat your body and soul to a unique wellness experience on an MSC cruise dedicated to health and fitness. The exclusive benefits of MSC Cruises Wellness Experience powered by Technogym include privileged access to dedicated, modern fitness equipment and amenities, a one-to-one health check-up with the MSC doctor and one-to-one Inbody analyser test with your personal Technogym-trained Master trainer, not forgetting a selection of fresh, healthy food and drink options.
    • Enjoy a personalised fitness program in various indoor and outdoor locations, supported by the Technogym Platform & App and take advantage of MSC Cruises exclusive shore activities dedicated to the care of your body. And finally, we’ve even included a laundry service for your gym gear, for a totally stress-free cruise.

    *This Experience will be available starting from Summer 2017

 

Wellness Experience Ocean View Cabin

  • 81 Ocean View cabins approximately from 16 sq.m to 17 sq.m.(* This size range includes both standard cabins and cabins for guests with disabilities or reduced mobility, which are larger.)
  • Double bed that can be converted into two single beds (on request), except cabins for guests with disabilities or reduced mobility.
  • Air conditioning, bathroom with shower, interactive TV, telephone, wireless internet access (for a fee), mini bar, safe.
  • Wellness Experience Powered By Technogym

    • Treat your body and soul to a unique wellness experience on an MSC cruise dedicated to health and fitness. The exclusive benefits of MSC Cruises Wellness Experience powered by Technogym include privileged access to dedicated, modern fitness equipment and amenities, a one-to-one health check-up with the MSC doctor and one-to-one Inbody analyser test with your personal Technogym-trained Master trainer, not forgetting a selection of fresh, healthy food and drink options.
    • Enjoy a personalised fitness program in various indoor and outdoor locations, supported by the Technogym Platform & App and take advantage of MSC Cruises exclusive shore activities dedicated to the care of your body. And finally, we’ve even included a laundry service for your gym gear, for a totally stress-free cruise.

    *This Experience will be available starting from Summer 2017

 

MSC Orchestra

Deck 5 - Pianoforte
MSC Orchestra Deck 5 - Pianoforte layout
MSC Orchestra Decks
Please Select Deck

MSC Orchestra Deck 5 - Pianoforte overview
Deck Plan Keys
MSC Orchestra Deck 5 - Pianoforte plan keys
Cabin Description

Wellness Experience Ocean View Cabin

  • 81 Ocean View cabins approximately from 16 sq.m to 17 sq.m.(* This size range includes both standard cabins and cabins for guests with disabilities or reduced mobility, which are larger.)
  • Double bed that can be converted into two single beds (on request), except cabins for guests with disabilities or reduced mobility.
  • Air conditioning, bathroom with shower, interactive TV, telephone, wireless internet access (for a fee), mini bar, safe.
  • Wellness Experience Powered By Technogym

    • Treat your body and soul to a unique wellness experience on an MSC cruise dedicated to health and fitness. The exclusive benefits of MSC Cruises Wellness Experience powered by Technogym include privileged access to dedicated, modern fitness equipment and amenities, a one-to-one health check-up with the MSC doctor and one-to-one Inbody analyser test with your personal Technogym-trained Master trainer, not forgetting a selection of fresh, healthy food and drink options.
    • Enjoy a personalised fitness program in various indoor and outdoor locations, supported by the Technogym Platform & App and take advantage of MSC Cruises exclusive shore activities dedicated to the care of your body. And finally, we’ve even included a laundry service for your gym gear, for a totally stress-free cruise.

    *This Experience will be available starting from Summer 2017

Ocean View Quad Cabin with Single Beds
Ocean View Triple Cabin with Queen Bed
Click to enlarge
 
 
4 Seasons Restaurant
  • The restaurant, open only at night, is a much quiester and more romantic setting than any other restaurants on MSC Orchestra. The menu can best be described as an upscale steakhouse menu. A selection of items including thick cut steaks, lamb chops, and a huge veal chop are complemented by a couple of pasta dishes to satisfy vegetarian tastes.

Located on Deck 13 - Mandolino deck
4 Seasons Restaurant
 
L’Ibiscus

L’Ibiscus is Upper restaurant with 714 seats. The 2-story main dining room has something for everyone.Enjoy a gourmet meal at the L'Ibiscus.


Located on Deck 6 - Violino deck
L' Ibiscus
 
Shanghai Chinese Restaurant
  • Have you ever been to the Orient? Here, the Shanghai Chinese Restaurant offers you an opportunity to taste some real Chinese food. You will fall in love with the Orient.

Located on Deck 7 - Saxofono deck
Shanghai Chinese Restaurant
 

Sports and Spa

Body & Mind Spa
  • Maintain your regular fitness program or try a new one. Dig a little deeper with muscle and mind-melting massages to relax from top to bottom as you indulge yourself with a massage or maybe even a facial.

Located on Deck 13 - Mandolino
Body & Mind SPA
 

Kids Club

Children's Playroom
  • With MSC Cruises, your children will enjoy plenty of fun and games, along with other children and our entertainers, who organise different activities everyday.
  • The onboard Mini Club is a meeting place for all the children – to play and have fun! You will find sports competitions for children of all ages, swimming pool games (on some ships only), as well as tasty snacks and treasure hunts…your little ones will have ample opportunities to play games with other children!
  • We also have a designated playroom for children.
  • Onboard MSC Cruises, your children’s holidays will be fully taken care of, while you relax and enjoy your cruise in total bliss and relaxation!
  • MSC Cruises recommends: Great value solutions for children, such as the Teens Card for beverages and soft drinks.

Located on Deck 14 - Chitarra
 

Theatres

Covent Garden Theatre
  • The theater features a fibre optic lighting system, with colors that can be changed to create the desired effects and atmosphere in seconds. Meyer Sound provides the best quality in sound. There are three screens in the theater – a central screen for the projections, presentations and films, plus two smaller lateral screens used to emphasis the central projection with wording and additional information.

 


Located on Deck 7 - Saxofono
Covent Garden Theatre
 

Bars and Lounges

Internet Cafe
  • 20 stations
  • A laser printer
  • 12 monitors with 19-inch screens
  • 3 monitors with 32-inch screens by the reception desk
  • 3 monitors with 42-inch screens in designated areas, showing life on board and posting notices.

Located on Deck 7 - Saxofono
Internet Café
 
La Cantinella Wine Bar
  • A 63-inch monitor at the end of the corridor is visible from all angles of the wine bar. Four 50-inch monitors are in the reception area, transmitting video/photographic material. Additionally, at the entrances there are two 27-inch monitors plus a 50-iinch monitor.

Located on Deck 7 - Saxofono
La Cantinella Wine Bar
 
The Savannah Bar
  • The Savannah Bar is ideal for meetings, conferences, presentations and more! It boasts a screen and fibre optic lighting.

Located on Deck 6 - Violino
The Savannah Bar
 
The Shaker Lounge
  • The Shaker Lounge can be used for presentations and conferences. There are six monitors with 42-inch screens (three on each side) and a video projection screen.

Located on Deck 7 - Saxofono
The Shaker Lounge
 

Casino

Palm Beach Casino
  • Slot machines, Roulette table or even have a drink, you will find your game and relax at Palm Beach Casino.

 


Located on Deck 7 - Saxofono
Palm Beach Casino
 

Art Classes

Photo Shop
  • There is a wall with 12 50-inch plasma monitors showing video and photographic material in the Photo Shop. This wall will display photos of guests taken by photographer at different time. You can order and print the photos you like.

Located on Deck 7 - Saxofono
Photo Gallery
 

Swimming

Pool Area
  • In the pool area there is an LED screen measuring 21 feet x 12 feet, a BARCO model Olite 612 SMD, providing the best resolution for an external screen and offering visibility in all conditions. Here TV, films and onboard events are transmitted. The sound system is 24,000 watts and, therefore, can cover the entire pool deck from stem to stern. The quality of the sound can be appreciated from any external point onboard the ship. The pool area is an ideal place for evening events with many lights and lighting effects.

 


Located on Deck 13 - Mandolino
Acapulco Pool Area
 

Discos/Night Clubbing

R32 Disco
  • The dance floor has 35 plasma screens, each with a 42-inch screen. Another 22 screens with 50-inch monitors, plus 10 (two with 50-inch screens and eight with 42-inch screens) are wall/column-mounted and face the dance floor. There are 67 screens in the disco, which (in addition o projecting lights that have a million combinations) transmit live footage of those in the disco, recorded by four cameras. The sound system is also BOSE.

 


Located on Deck 14 - Chitarra
 

Shopping

Shops
  • The shops, sell perfume, cosmetics, clothing, electronics and duty-free items that can be consumed onboard. There is also an Electronic Shop with a wide selection of electrical goods that many guests are interested in.

Located on Deck 6 - Violino
Electronics Shop
 

MSC Orchestra Photos

Please click on any image to enlarge

MSC Cruises MSC Orchestra new zealand family cruises
MSC Orchestra
MSC Cruises MSC Orchestra new zealand family cruises
MSC Orchestra
MSC Cruises MSC Orchestra new zealand family cruises
Inside Twin Cabin with Single Beds
MSC Cruises MSC Orchestra new zealand family cruises
Ocean View Cabin
MSC Cruises MSC Orchestra new zealand family cruises
Balcony Cabin with Two Single Beds
MSC Cruises MSC Orchestra new zealand family cruises
Balcony Triple Cabin
MSC Cruises MSC Orchestra new zealand family cruises
Balcony Quad with Single Beds
MSC Cruises MSC Orchestra new zealand family cruises
Balcony Quad Cabin with Double Bed
MSC Cruises MSC Orchestra new zealand family cruises
Balcony Cabin with Double Bed
MSC Cruises MSC Orchestra new zealand family cruises
Ocean View Twin Cabin with Queen Bed
MSC Cruises MSC Orchestra new zealand family cruises
Ocean View Quad Cabin with Single Beds
MSC Cruises MSC Orchestra new zealand family cruises
Ocean View Quad Cabin with Queen Bed
MSC Cruises MSC Orchestra new zealand family cruises
Inside Triple Cabin with Queen Bed
MSC Cruises MSC Orchestra new zealand family cruises
Inside Twin Cabin with Queen Bed
MSC Cruises MSC Orchestra new zealand family cruises
Inside Quad Cabin with Single Beds
MSC Cruises MSC Orchestra new zealand family cruises
Inside Quad Cabin with Double Bed
MSC Cruises MSC Orchestra new zealand family cruises
Inside Cabin
MSC Cruises MSC Orchestra new zealand family cruises
Outside with Partial View
MSC Cruises MSC Orchestra new zealand family cruises
Ocean View Twin Cabin with Single Beds
MSC Cruises MSC Orchestra new zealand family cruises
Ocean View Triple Cabin with Queen Bed
MSC Cruises MSC Orchestra new zealand family cruises
Balcony Cabin
MSC Cruises MSC Orchestra new zealand family cruises
Quad Suite with Double Bed
MSC Cruises MSC Orchestra new zealand family cruises
Suite with 2 x Single Beds
MSC Cruises MSC Orchestra new zealand family cruises
Sofa in Suite
MSC Cruises MSC Orchestra new zealand family cruises
Quad Suite with 2 x Single Beds
MSC Cruises MSC Orchestra new zealand family cruises
Suite with Double Bed
MSC Cruises MSC Orchestra new zealand family cruises
Aurea Experience Suite
MSC Cruises MSC Orchestra new zealand family cruises
Internet Café
MSC Cruises MSC Orchestra new zealand family cruises
Covent Garden Theatre
MSC Cruises MSC Orchestra new zealand family cruises
Body & Mind SPA
MSC Cruises MSC Orchestra new zealand family cruises
Shanghai Chinese Restaurant
MSC Cruises MSC Orchestra new zealand family cruises
L' Ibiscus
MSC Cruises MSC Orchestra new zealand family cruises
La Cantinella Wine Bar
MSC Cruises MSC Orchestra new zealand family cruises
Palm Beach Casino
MSC Cruises MSC Orchestra new zealand family cruises
Photo Gallery
MSC Cruises MSC Orchestra new zealand family cruises
Acapulco Pool Area
MSC Cruises MSC Orchestra new zealand family cruises
Electronics Shop
MSC Cruises MSC Orchestra new zealand family cruises
The Savannah Bar
MSC Cruises MSC Orchestra new zealand family cruises
The Shaker Lounge
MSC Cruises MSC Orchestra new zealand family cruises
4 Seasons Restaurant
 

TERMS AND CONDITIONS FOR THIS CRUISE

MSC Cruises – Terms and Conditions

Please note the terms and conditions listed below is a shorterned version. To view the full version (which you are bound by) please click here - http://www.msccruises.com.au/au_en/Terms-And-Conditions.aspx

These are the terms and conditions under which you book your cruise holiday and travel on any MSC Cruises product we sell you. You are bound by these terms and conditions, so it is important that you read them carefully.

Upon signing the Booking Form or payment in full of the passenger fare applicable at final payment, a contract (the “CONTRACT”) will come into existence. These Conditions of Carriage set out the terms that govern the relationship, responsibilities and liabilities as between the Passenger and the Carrier and are BINDING ON THE PARTIES. The Passenger has entered into a Passage Contract with MSC Crociere SA (“Organiser”) and these conditions have been incorporated into the Passenger’s contract with the Organiser. These Terms and Conditions of Carriage will also apply where the vessel is being used as a floating hotel whether or not there is a Passage Contract and whether or not there is any carriage. The Carrier reserves the right to amend, modify or change the Conditions of Carriage at any time without prior notice.

Payments

Once you have decided on your holiday, we will need a non refundable/non transferable deposit to secure your booking. It is essential that deposits are received by us within seven (7) days or earlier if advised at time of booking to secure your fare. If payment is not received within this time, your booking will be automatically cancelled.

Balance of Cruise: Payment is required 90 days prior to cruise departure or departure from Australia or New Zealand unless special payment conditions apply. Additional services (including shore excursions, transfers, airfares pre/post hotels, onboard packages etc) must be booked prior to the final payment. No bookings for additional services will be accepted three weeks prior to departure from Australia or New Zealand. Additional services booked after final payment and prior to 3 weeks before departure will incur an AUD or NZD $55.00 amendment fee per booked service.
Cruise Republic fees of $25.00 may be in addition to this.

If you are making a booking within the ‘Final Payment Due’ period of your selected cruise, full payment is required at the time of booking.

Cruise Tickets

We will send your travel documents to you after final payment has been received and usually 3-4 weeks prior to your departure date. All air/land packages and prepaid additional travel services must be booked and confirmed prior to final payment and issue of travel documents. Documents will not be released without a fully completed Booking Form/Online Check-In and all payments and fees have been received. MSC Cruise baggage labels are provided at the port.

If this is not completed there will be delays with your documentation and a $55.00 late ticket issue fee incurred. Cruise Republic fees of $50.00 may be in addition to this.

Please ensure you let us know if your postal address has changed.

Cancellations and Refunds

All cancellation notices must be advised in writing.  Cancelling for whatever reason will be subject to the following charges:

Prio to 90 days

Loss of Non Refundable Deposit

89 to 60 days

20% of published fare^*

60 to 15 days

60% of published fare^*

14 to 7 days

80% of published fare^*

6 days or less

100% of published fare

^ Please note in instances where the deposit amount paid is higher than the 25%, 50% or 75% of the cruise fare, then the highest of the amounts is payable as the cancellation penalty.

* An additional Cruise Republic cancellation fee of $200.00 per cabin will apply.

 

Cancellation of Shore Excursions, Transfers, Accommodation, Drinks or Spa Packages:

Days Prior to Departure

Cancellation Charges

Prior to 60 days

20% cancellation fee

Within 60 days

Non Refundable

Prepaid Gratuities (Service Charges) are non refundable.

 

Amendment of Booking

If you amend your cruise booking after receiving confirmation and non refundable/non transferable deposit has been paid a charge of AUD/NZD$55.00 per person amendment will be incurred. This cruise amendment fee is in additional to any amendment fees or charges applied for additional travel services, airfares, group or special packages. One name change is permitted on cruise bookings once deposit is received of AUD/NZD$55.000. Additional name changes on cruise bookings will be charged as per cancellation fees above. Name changes on airfares, groups, special packages or additional travel services may not be permitted and additional cancellation fees or charges in addition to the cruise fees will apply.
Cruise Republic fees of $25.00 may be in addition to this.

Change of cruise is non refundable and non transferable at any time.

Children and Teenager Fares

Children under the age of 18 years cruise free when sharing one cabin with 2 paying adults in selected cabin categories. In all instances port charges are additional. Port charges ranging from $175 AUD up to $700 AUD or $250 NZD up to $800 NZD apply. Details of these charges will be provided by your cruise consultant and amounts confirmed at time of booking. All airline charges including taxes and fuel charges and any land arrangements are additional charges for children.

Hotel Service Charges

During your cruise you will meet staff throughout the ship who provide you with excellent service. They are support by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment of your cruise. For your convenience MSC Cruises automatically add a daily Hotel Service charge to your shipboard account, based on your chosen itinerary and the number of days for which the services are actually provided. The Hotel Service Charge serves to ensure we maintain the highest quality standards of service to our guests. The daily amounts below are calculated with this in mind and cannot be modified. However, should you wish to remove any of the daily Hotel Service Charge in the unlikely event that you do not receive satisfactory service, you may do so by contacting the Guest Relations Manager onboard. MSC cruises does not recommend tipping individual members of staff.

Mediterranean, Northern Europe, Abu Dhabi and Emirates cruises:

Adults (18 yrs and over) -

9 days/8 nights or less: €7.00 per adult per night

10 days/9 nights or more: €6.00 per adult per night including Ocean Voyages to/from Abu Dhabi and the Emirates

Children (Between 14 – 17)

9 days/8 nights or less: €3.50 per child per night

10 days/9 nights or more: €3.00 per child per night including Ocean Voyages to/from Abu Dhabi and the Emirates

There are no Hotel Service charge for children under the age of 14 years.

For Caribbean cruises, South America and any other Ocean Voyages – please refer to the MSC Brochure.

Special Diets/Special Requests

Any special dietary requirements/allergies or special requests must be advised in as much detail as possible on the Booking Form prior to departure from Australia or New Zealand. Descriptions such as “Vegetarian” are not sufficient.

The company will make all reasonable endeavours to comply with requests but cannot be held liable in relation to the inability to provide the required dietary or special requirement or the inability to provide a variety of special dietary meals or to meet any other special requests advised onboard.

Break of Voyage

If for any reason you are departing the ship prior to the end of the cruise, please contact Reception. You will be asked to complete a “Break of Cruise” form to provide clearance to leave the ship. Surcharges may apply and will be advised at time of confirmation of break of cruise whether pre-booked before departure from Australia and/or New Zealand or arranged onboard the ship.

Passports and Visas

All passengers must be in possession of a current full passport, valid for the entire period of the cruise holiday with the required correct number of blank pages and must be valid for at least 6 months after the return date to Australia or New Zealand. Certain countries insist on machine readable passports in particular Russia and the USA. All individual passengers are responsible for reviewing and obtaining any required visas.

Australia and New Zealand Government Travel Advisories

The Department of Foreign Affairs issues Travel Advisory Notices and helpful information for the benefit of all travellers, we recommend visiting www.smarttraveller.com.au prior to your departure for useful travel assistance.

Travel Insurance

A Comprehensive travel insurance policy should be considered for the duration of your holiday at your own expense. Such insurance should ensure that you are fully covered against unexpected cancellation charges, medical expenses, and loss of luggage, money or personal liability. A waiver form will be required by MSC Cruises should you decide not to take out travel insurance.

Alcohol Policy

Alcoholic drinks, including wines, spirits and beers or other liqueurs are available for purchase onboard the Vessel at fixed prices. Passengers are not permitted to bring onboard any such drinks for use during the Voyage, whether for consumption in their own cabins or otherwise. Alcoholic drinks in any form will not be sold to Minors during the cruise. When the itinerary includes a port located in the USA the same conditions will apply for any Passengers under the age of 21.

MSC Cruises may confiscate alcohol brought onboard by Passengers.

Legal Matters

The applicable law for these Conditions of Carriage shall be Australian Law.

All claims against MSC Cruises shall be brought in and be subject to the exclusive jurisdiction of the Courts of Australia.

The Carrier shall be under no liability whatsoever in respect of any claim arising from an accident which was not reported by the Passenger to the Master whilst onboard the Vessel.

Notices of claim for death, illness, emotional stress or personal injury, with full particulars in writing shall be given to The Carrier and the Vessel within six (6) months (185 days) after the date such death, injury, or illness occurring. Such notice shall be sent by registered mail to:

CLAIMS DEPARTMENT

MSC Crociere

VIA A. DEPRETIS 31-80133
NAPLES, ITALY.

For further information please refer to the Booking Terms and Conditions in the MSC Cruises brochure.

Cancellation of Shore Excursions, Transfers, Accommodation, Drinks or Spa Packages:

 

Days Prior to Departure

Cancellation Charges

Prior to 60 days

20% cancellation fee

Within 60 days

Non Refundable